Last Updated: 23 July 2026
Privacy Policy for ECOTotal Australia
1. Introduction
ECOTotal Australia (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines our ongoing obligations to you in respect of how we manage your Personal Information when you visit and use https://www.ecototal.com.au (the “Site”).
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.
2. What Personal Information Do We Collect?
Personal Information is information or an opinion that identifies an individual. To provide our eco-friendly cleaning products and services to you, we collect the following types of Personal Information:
Contact & Identity Information: Your name, email address, phone number, and billing/shipping addresses.
Financial Information: When you make a purchase, payment details are collected. (Note: We use secure third-party payment gateways like Stripe, meaning we do not store your full credit card numbers on our servers).
Account & Profile Information: Order history, usernames, and passwords if you choose to create an account with us.
Technical & Usage Data: Your IP address, browser type, operating system, and browsing behavior on our website.
3. How We Collect Your Personal Information
We collect your Personal Information in the following ways:
Directly from you: When you place an order through our eCommerce platform (WooCommerce), register for an account, subscribe to our email list, fill out a contact form, or communicate with us via email or phone.
Automatically: When you interact with our website, we use cookies and similar tracking technologies to collect technical data about your device and browsing actions.
4. How We Use Your Personal Information
We collect your Personal Information for the primary purpose of providing our products and services to you, and for marketing purposes. Specific uses include:
Fulfilling Orders: Processing your purchases, arranging shipping, and providing you with invoices and order confirmations via WooCommerce.
Processing Payments: Facilitating secure transactions through Stripe.
Customer Support: Communicating with you regarding your order, refund requests, or general inquiries.
Email Communication & Marketing: Sending you updates, newsletters, and promotional offers about our cleaning products. You may unsubscribe from our mailing lists at any time by clicking the ‘unsubscribe’ link at the bottom of our emails or by contacting us directly.
Website Improvement: Analyzing website usage to improve our store’s functionality and user experience.
5. Disclosure of Personal Information to Third Parties
We do not sell, trade, or rent your Personal Information to others. However, we may share your information with trusted third parties who assist us in operating our website and conducting our business, provided those parties agree to keep this information confidential. These include:
eCommerce Platform: Our online store is built on WordPress and utilizes WooCommerce to manage our products and orders.
Payment Gateways (Stripe): We use Stripe for secure payment processing. When you check out, your payment data is transmitted directly to Stripe via an encrypted connection. Stripe’s use of your personal information is governed by their own privacy policy.
Shipping & Logistics Providers: To deliver your purchased products to your nominated address.
Email Marketing Platforms: To securely manage our email lists and distribute our newsletters.
Legal Requirements: We may disclose your information where required or authorized by Australian or Western Australian law.
6. Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, unauthorized access, modification, or disclosure.
Our website uses SSL (Secure Socket Layer) encryption to ensure that any data transferred between your browser and our website is secure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, standard financial records and order histories will be kept for a minimum of 7 years to fulfill Australian tax and corporate legal requirements.
7. Cookies and Tracking
Our website uses “cookies” to enhance your user experience, remember the items in your WooCommerce shopping cart, and analyze website traffic. A cookie is a small text file placed on your device. You can choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. Please note that if you disable cookies, certain parts of the website (such as the checkout process) may not function properly.
8. Accessing and Correcting Your Personal Information
You may access the Personal Information we hold about you to update or correct it, subject to certain exceptions under the Privacy Act. If you wish to access your Personal Information, please contact us in writing.
ECOTotal Australia will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your data, we may require identification from you before releasing the requested information.
9. Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, or if you believe a breach of the Australian Privacy Principles has occurred, please contact us at:
ECOTotal Australia Email: pe***@**********om.au Phone: 1300 732 313
We will respond to all complaints and inquiries within a reasonable timeframe.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes to our business practices or for other operational, legal, or regulatory reasons. The updated version will be available on this page.